Return policy
RETURNS & EXCHANGES
We prioritize your satisfaction with a straightforward return process.
1. ELIGIBILITY FOR RETURNS
Timeframe: Items may be returned within 30 days from the date of delivery.
Proof of Purchase: A valid order number or receipt is required for all requests.
2. NON-RETURNABLE ITEMS
- ✖️ Any opened or used products
- ✖️ Final sale or clearance items
- ✖️ Gift cards
3. HOW TO INITIATE A RETURN
Email support@purediffuser.com with your order number.
Receive your Return Authorization and shipping instructions.
Ship items back using a trackable service (Customer covers costs).
4. REFUNDS & EXCHANGES
Refunds: Once inspected, approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges: We do not offer direct exchanges. Please return the original item for a refund and place a new order for your desired product.
5. DAMAGED OR DEFECTIVE ITEMS
Receive a damaged product? Please contact us within 7 days of delivery. We will arrange a replacement or full refund, including all shipping costs.