Shipping policy
Preparing Your Order
Orders are processed before being transferred to the shipping carrier. Processing time may vary depending on order volume, inventory availability, weekends, public holidays, and other fulfillment conditions.
Processing time and carrier transit time are separate. An estimated delivery timeframe generally begins after an order has been processed and handed to the carrier.
Where We Can Ship
Available shipping destinations depend on the delivery address, product, and shipping services currently offered at checkout. The checkout page is the most current source for determining whether an order can be shipped to a particular destination.
Shipping Charges
Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.
Rates may vary based on destination, order details, available carrier service, and any promotion active at the time of purchase.
Estimated Transit Time
Any delivery timeframe shown at checkout, in an order confirmation, or through carrier tracking should generally be understood as an estimate rather than a guaranteed delivery date.
Delivery can be affected by carrier operations, weather, peak-season volume, customs processing, local delivery conditions, and other events outside Pure Diffuser's direct control.
Shipment Confirmation & Tracking
When a tracked shipping service is used, tracking information will be provided after the shipment has been prepared and a tracking number becomes available.
A tracking number may be created before the carrier records the first physical scan, so tracking systems can require additional time before showing movement.
Customs, Duties & Import Requirements
Customs procedures, import rules, taxes, duties, carrier handling charges, and other destination-specific requirements vary by country or region.
Unless a charge is expressly collected at checkout, additional duties, taxes, import fees, or carrier charges may be the recipient's responsibility.
Pure Diffuser cannot guarantee a particular customs clearance outcome or customs-processing timeframe.
Address Accuracy & Changes
Customers are responsible for reviewing the shipping address before completing checkout.
If you discover an address error after placing an order, contact us as soon as possible at support@purediffuser.com. An address change cannot be guaranteed once fulfillment or carrier processing has begun.
Delayed, Missing or Damaged Shipments
Reporting Shipping Damage
If your order arrives damaged, please contact support@purediffuser.com as soon as possible and, where practical, within 48 hours of delivery.
Please retain the product, shipping packaging, and clear photographs of the damage. Available resolutions depend on the circumstances, information provided, applicable carrier procedures, our Return Policy, and applicable law.
Shipping Issues & Returns
Shipping-related issues and product returns are subject to separate eligibility requirements. Please review our Return Policy for current return information.
Include your order number and relevant shipping or tracking information so our support team can review the issue efficiently.
support@purediffuser.com